The consensus that was not consensus.
A leadership team that signed off on the strategy at the offsite. Four weeks later, execution had split into four versions. Each director was running the version they had nodded at, not the version on the deck. The catch was not a people problem. Nobody had named the structural question the strategy was supposed to answer. When the question stayed unnamed, the answer split on contact with reality. The structural move was upstream of the deck: decide who decides.

